FAQs

V•Nella

What is V•Nella?

V•Nella is our second product and a next-gen microbe designed to fight fatigue and promote physical activity. Derived from the microbiomes of ultra-marathoners, V•Nella is a unique, proprietary strain that metabolizes lactic acid, enhancing endurance and performance. Discovered at Harvard and published in Nature Medicine, V•Nella brings the benefits of elite athletic microbiomes to everyone, helping you conquer the marathon of life.

When is the best time of day to take V•Nella?

We recommend taking V•Nella in the morning with a glass of water before breakfast. You can take it with or without food, but you may find better results if you take V•Nella up to 30 minutes before eating a meal full of fiber and healthy dietary fats like oatmeal, avocado, or a glass of milk. What is most important is that you pay attention to what feels best for you at a time when you can be consistent on a daily basis.

What are the benefits of V•Nella?

In 2019 we published a manuscript in Nature Medicine that V•Nella improves endurance in preclinical studies. In 2023 we published a manuscript in iScience results from a pilot human clinical study that showed V•Nella was able to prevent performance decline in a run to exhaustion VO2 test, compared to placebo control.

What are the ingredients of V•Nella?

The ingredients of V•Nella are our proprietary bacteria strain Veillonella atypica and microcrystalline celluloseas an excipient.

Does V•Nella have to be refrigerated?

No, V•Nella does not need to be refrigerated. Our probiotics are packaged in Alu Alu blister cards, which protects the capsules from exposure to light, oxygen, and moisture.

What is the difference between V•Nella and Nella?

Nella is currently on the market for GI + Sleep health. It's a capsule that consists of three proprietary Lactobacillus probiotic species that FitBiomics isolated ourselves from elite microbiome research. V•Nella is our second product and next-gen microbe that eats lactic acid to fight fatigue and promote physical activity. V•Nella contains our proprietary Veillonella atypica bacteria strain.

Can I take Nella and V•Nella together? Should they be taken at the same time each day?

There is a sleep cycle and an awake cycle. Nella is helping with gut health and sleep quality while V•Nella is helping with energy and reducing fatigue. They are synergistic in terms of circadian rhythms.

What does NSF sport testing? Why does it matter?

NSF Sport certification ensures every batch of V•Nella is tested for all banned substances recognized by major athletic organizations. This rigorous testing prevents contamination, ensuring the safety and compliance of the product. For more details, check the certified brand list.

Nella

What is Nella?

Nella is the world’s first athlete-derived Performance Probiotic. It is a daily capsule of next-generation probiotics designed to help anyone pursuing a healthy and active lifestyle to a new frontier of personal best from the inside out. This includes benefits in digestion/bowel movements, energy, and sleep.

Nella is the fruition of years of cutting-edge research, decoding the microbiome of some of the most fit people in the world. Nella is made with our patented next-generation Lactobacillus probiotic strains sourced from the guts of elite athletes, giving you the Guts to Defy your Limits.

Nella is Informed Sport Certified, Vegan, Gluten Free and made in the USA. #GutsToDefy

What makes Nella probiotics different / unique?

Nella is different from other probiotics because we went straight to the source: the guts of super performers. By understanding and decoding how elite athletes’ microbiome supports their sport’s intense physical demands, we are cultivating probiotics to better support your active lifestyle and defy your limits.

Who should take Nella? Is it only for athletes?

Nella is for EVERYONE who can benefit from gut health. We know that gut health supports holistic health and wellness. So Nella is for anyone who wants to live a more active life. From elite athletes to wellness seekers, we aim to help you take charge of your destiny, to excel and succeed in all aspects of life.

When we feel our best, we can be our personal best.

Does Nella need to be refrigerated?

No, Nella does not need to be refridgerated. Nella probiotics are packaged in Alu Alu blister cards, which protects the capsules from exposure to light, oxygen, and moisture.

Can I take Nella in addition to other probiotics and/or supplements or is it meant to replace them?

In short, yes you can combine Nella with other probiotics. Probiotic brands vary by the strains/amounts of each strain they contain. While many probiotics are sourced from a handful of manufacturers (you can find the same strains used in many different brands), the strains we use in Nella are our own proprietary strains. That means you will not find our strains in any other probiotics brand. Nella contains a blend of our patented Lactobacillus plantarum, Lactobacillus rhamnosus, and Lactobacillus acidophilus strains. We would suggest transitioning to using only one to see how it effects you personally (as everyone is different), before experimenting with combinations.

How soon will I feel the benefits from taking Nella?

Probiotics take varying amounts of time to be effective for different people based on their DNA, gut health, and the bacteria currently making up their gut microbiome. Studies have shown that it can take up to 4 weeks for probiotics to start working and sometimes 6-8 weeks to feel a difference. Furthermore, different benefits of consuming probiotics are realized at different times. For example, those with digestive issues may notice improvements within a week, but other benefits like improved immunity and energy can take months. As with any supplement, the impact may be gradual as balance is slowly restored to your gut bacterial community, addressing the core of your overall health.

I haven't noticed any benefits from taking Nella probiotics despite taking it daily as instructed. What's going on?

There are a few reasons why you might not notice any benefits to taking Nella probiotics. First, the probiotics have expired. Check your Nella packaging to make sure the expiration date has not passed yet. Second, you are already consuming a lot of probiotic foods. If you are already eating and drinking a lot of probiotic foods like yogurt, kimchi, sauerkraut, kefir, kombucha, etc., you might not notice as many changes when taking Nella probiotics. Third, you have not taken the probiotic long enough. Some benefits can take weeks or months to manifest as your body adjusts to the probiotic. Finally, everyone is different. Everyone has a different genetic code, a different microbial community in their gut, and different dietary and exercise habits.

FitBiomics is planning to develop many new probiotics in the future, so if this one is not working out for you, keep checking back for when our next probiotic will be released. 

Is Nella safe for me to take?

Nella probiotics are safe for most people to take. However if you are pregnant, lactating, have a serious health condition, are taking any medications, or are planning medical or surgical procedures, consult your physician before use of any new probiotic or supplement!

Probiotic use for children should be discussed with your pediatrician.

Does Nella contain living bacteria or only inactivated ones? Is it known if they can collonize the gut?

Nella contains living bacteria in an acid resistant capsule to allow them to survive the acid of the stomach and be released in the intestine. Because we isolated these from the guts of elite athletes, we know they have to ability to survive in the gastrointestinal tract and interact beneficially with the human host. However, we know from the literature that without regular consumption of foods or probiotic supplements containing Lactobacillus strains, eventually their abundance will wane over time. Most probiotics therefore are transient and do not colonize in the gut. That is why it's important to take Nella daily, or at least as regularly as possible.

Why doesn't Nella contain the Veillonella strain mentioned in the FitBiomics research publication?

At our heart, Fitbiomics is a biotech platform that is decoding the microbiome of elite phenotypes to identify and translate next-generation probiotics of many types and functions. This includes novel genera of bacteria that the world hasn't seen before, like lactic acid eating strains such as Veillonella. And you'll be happy to know this strain is currently in development and in the commercial development phase.

Our product portfolio also includes athlete-sourced variations of current commercial bacteria species. A majority of the probiotics market today consists of Lactobacillus and Bifidobacterium species, yet are decades old and have been mainly sourced from baby poop, food, animals, and the environment. One of the questions we asked ourselves was: "can we better harness natural diversity, and utilize a form fits function approach to select variants of these species that are enriched and naturally function in the guts of super performers?" The result is Nella, a next-gen probiotic clinically validated to deliver improvements in sleep quality (+69%), digestion/bowel movements (+37%) and energy (+31%) in a double blind placebo controlled study.

What does informed sport mean? Why does it matter?

Informed Sport certification ensures every batch of Nella is tested for quality and over 250 banned substances before reaching consumers. This is crucial because up to 10% of sports supplements can be contaminated with prohibited ingredients. For more information, check the certified brand list.

Does Nella contain histamine-producing or mast cell triggering strains?

We have tested whether Nella produces histamines. Many gut bacteria produce histamines, and healthy people's guts do normally include histamines. In laboratory culture, the Nella strains do produce histamine, but at levels consistent with what you would expect from bacteria in the average gut. Unless you have a sensitivity to histamines, we would not expect any side effects due to the histamine production levels of these strains.

Mast cells are immune cells involved in the symptoms you experience during allergic reactions. They are triggered by the antibody associated with allergies, IgE, but in some cases they can be triggered by other things like medications, venoms, or infections. They are also important for regulating epithelial, nerve, and immune function in the gut. Therefore, they do interact with bacteria quite often. While we haven't specifically tested Nella for the ability to activate mast cells, which is also very challenging to test because of everyone's unique set of responses to allergic triggers, we have not seen any patterns of our customers experiencing allergy type responses to our products. This suggests that they like tend not to trigger mast cell activation.

If histamine sensitivity or mast cell activation are particular health concerns for you, we recommend talking to your doctor before taking Nella.

Health Bundle

What is the Power Bundle?

The Power Bundle combines the benefits of both Nella and V•Nella into one convenient package. By offering these two products together, you can enjoy comprehensive wellness benefits. Additionally, the Power Bundle reduces packaging waste, making it a more eco-friendly choice when shipped together.

Can I take Nella and V•Nella together? Should they be taken at the same time each day?

There is a sleep cycle and an awake cycle. Nella is helping with gut health and sleep quality while V•Nella is helping with energy and reducing fatigue. They are synergistic in terms of circadian rhythms.

What kind of benefits can I expect from using the Health Bundle?

The Health Bundle provides benefits in improved digestion, better sleep, reduced fatigue and enhanced recovery.

FitBiomics

What is the FitBiomics mission / philosophy?

Our mission is to empower, educate, and elevate human potential, driving transformation from the inside out. We aim to inspire and build a world where greatness is possible for everyone, forging the new frontier of human health and performance. We are committed to using microbiome science and technology as a force for good to unleash the best in every body!

We believe form fits function. That's why we cultivate probiotics that work within the microbiome of elite performers. We're revolutionizing the way people understand and optimize their bodies by decoding the biology of superperformers. Rather than looking at how to fix disease, we work with fit people as a proxy for understanding what drives optimal health. This allows us to cultivate next-gen probiotics that are more fit to support the diversity and demands of today's wellness needs.

We are bridging the gap between sport and science, bringing communities together, and inspiring the next generation of scientists, athletes, entrepreneurs, and more.

What scientific credibility does FitBiomics have to supports their products?

FitBiomics is a biotech startup spun out of the Wyss Institute for Biologically Inspired Engineering at Harvard Medical School. Founded by a biomedical scientist and former athlete, Dr. Jonathan Scheiman built FitBiomics on the quest to benefit the health and wellness of everyone by decoding the microbiome of the most fit people in the world. With a team of renowned scientists, we study the microbiome to identify novel probiotic bacteria that support optimal health. Utilizing next-gen metagenomic sequencing and purification, we isolate the probiotics that are abundant in super performers, analyze their genes and metabolic functions, and commercially develop them to support everyone's lifestyle. In particular, we're sequencing the microbiome of elite athletes to identify and isolate novel probiotic bacteria for applications in performance and recovery. FitBiomics is the microbiome discovery platform driving our scientific development of all our next-gen innovations (probiotics). After years of cutting edge research, we have isolated hundreds of proprietary strains, including the discovery of a game-changing lactic-eating bacteria, V•Nella, for applications in sports performance and recovery. Our research has been published in the Nature Medicine, protected with IP, and featured in hundreds of global media outlets. We launched our first product, Nella, for gut health applications and are actively working on future game changing probiotics, including bringing V•Nella to market!

What do you mean by “from athletes” and “athlete-derived”?

Yup, our probiotics are coming from the gut bacteria of someone else… specifically super performers. But all probiotics have an origin story. Most probiotics on the market today are actually collected from baby poop, cheese, and plants. We work with Olympic, Professional, and nationally ranked athletes across a variety of sports with different backgrounds to unlock what is commonly enriched in their microbiomes. Our athlete-derived genetically unique strains have distinct metabolic properties that support the intense physiological demands of athletes that benefit anyone and everyone pursuing a healthy and active life. That’s why we say From Athletes. For You.™

What testing has been conducted to validate your probiotics?

All of our probiotics have been genomically sequenced and decoded to identify presence of both functionally beneficial genes (amino acid, vitamin biosynthesis, etc.) and an absence of detrimental genes (antibiotic resistance, toxins) to validate properties. They are manufactured in GMP-compliant facilities followed by rigorous purity and QC testing to ensure our product adheres to the highest commercial food grade and supplement standards. We have also performed a two-phase clinical study review. The first part being a functional beta testing for our next-gen Nella supplement with several hundred people. While not a placebo-controlled clinical study, our users reported benefits in digestion, energy, recovery, and quality of sleep. The second part was a placebo-controlled trial involving professional soccer players who saw improvements in sleep quality (69%), energy levels (31%), and bowel regularity (37%).We are also planning larger official clinical trials to validate performance and complement the anecdotal feedback collected through measurements of biomarkers. As a microbiome startup, we're building a new frontier of fitness and nutrition and always looking for more feedback to optimize our technology and products. Please reach out and let us know about your experience or share a review of your experience!

Probiotics 101

What are the benefits of taking probiotics?

Our gut is the epicenter of health and wellness. Approximately half of our cells are microbial, with 70% of our immune cells located in our gut.

Probiotic consumption can influence overall health through the many benefits of improved gut function, including aiding digestion for nutrient absorption and metabolism, outcompeting "bad bacteria", as well as promoting the growth of "good bacteria” that can strengthen the mucus lining of the gut. Beyond the gut, probiotics can balance the pro- and anti-inflammatory actions of our immune system and even produce neurotransmitters to benefit brain function. Collectively, these functions can support energy levels, muscle development, endurance, as well as sleep and mental toughness.

What are the side effects of taking probiotics?

It typically can take your body 3-4 days to adjust when starting new probiotics, especially if you were not taking any prior, but it's not uncommon for these side effects to last about a week. This can include mild gas, bloating, or more frequent trips to the bathroom, all of which subside within a week.

While rare, if you do experience anything worse than these symptoms, discontinue use and notify us at customercare@fitbiomics.com!

How long will I feel side effects from taking probiotics?

Probiotics side effects usually mean that the good bacteria are working. The most common side effects include mild forms of diarrhea, gas, bloating, cramps, rashes, or acne. Most people will only experience side effects for 3-4 days, certainly less than a week. If you continue to experience side effects for more than a week, please contact us at customercare@fitbiomics.com.

One way to minimize side effects and increase the likelihood of benefits is to take Nella within 30min before eating a healthy meal full of healthy fibers and sugars (like oatmeal and fresh fruit with a glass of milk).

When is the best time of day to take my probiotics?

We suggest making your probiotics a part of your routine! Take daily at a time that is most convenient for you to stay consistent each day. Probiotics tend to work best when taken with or 30 minutes before a meal containing healthy fibers and sugars, like oatmeal with fresh fruit. However, everyone's microbiome is unique and each person's experience will vary, so it is important to pay attention to what your body is telling you feels best.

Account & Subscriptions

How do I log into my account?

You can access the subscription portal by logging in here to manage your personal information, including billing and shipping, as well as control recurring orders.

Make sure to choose "Manage subscriptions under the "Sign In" button.

We do not mandate that you create an account upon checkout, so if you haven't done so yet, please create an account. Please use the same email address used to place the order.

You are always welcome to reach out to us directly via email at customercare@fitbiomics.com.

How do I change my subscription preferences (skip, cancel, etc)?

You can edit your subscription preferences at any time bylogging into your account and accessing the subscription page.

See the key steps below for the most common questions. You are always welcome to reach out to us directly via email at customercare@fitbiomics.com.

How to CANCEL or PAUSE your subscription account:

  1. Click the “Manage my subscription” option on the side bar
  2. Select "Manage subscriptions" on the right
  3. Make sure you are in the Active tab of your Subscriptions
  4. Select "Mange this subscription" on the subscription you would like to cancel / pause
  5. Select "Cancel subscription" at the bottom
  6. A pop up screen will give you the option to "Pause subscription" for 1-3 months or "Cancel subscription"
  7. Select either option to confirm your actions

How to SKIP your next order:

  1. Click the “Manage my subscription” option on the side bar
  2. Select "Manage subscriptions" on the right
  3. Select "Skip" from the top bar
  4. To confirm, click "Yes, skip this order"

How to RESCHEDULE your next order:

  1. Click the “Manage my subscription” option on the side bar
  2. Select "Manage subscriptions" on the right
  3. Select "Reschedule" from the top bar
  4. You can either delay for 1-2 weeks or select your own specifc date
  5. If you want to choose your own date, select "Choose a specific date" and then "Save changes" to confirm

How do I switch between product subscriptions (i.e. remove Nella or V•Nella and add the Health Bundle)?

You can edit your subscription preferences at any time by logging into your account and accessing the subscription page.

How to SWAP subscription product:
1. Click the “Manage my subscription” option on the side bar
2. Select "Manage subscriptions" on the right
3. Make sure you are in the Active tab of your Subscriptions
4. Select "Mange this subscription" on the subscription you would like to swap out
5. Select "Swap this for a different product" at the bottom
6. When you see the product you want to switch to select "Swap"
7. Confirm the quantity and frequency for this new subscription and then select "Swap product"

You are always welcome to reach out to us directly via email at customercare@fitbiomics.com. We can check if you swapped your subscription products correctly.

How do I add a discount code to my subscription account?

You can edit your subscription preferences at any time by logging into your account and accessing the subscription page.

See the key steps below to add a discount code. You are always welcome to reach out to us directly via email at customercare@fitbiomics.com.

How to ADD DISCOUNT CODE to your subscription account:

  1. Click the “Manage my subscription” option on the side bar
  2. Select "Add discount" below the subscription you want to apply the discount to
  3. Enter your discount code exactly as you received it as they are case sensitive
  4. Finally, click "Apply discount code"

Why do I get an error that my account does not exist?

We do not mandate that you create an account upon checkout, so if you haven't done so yet, you will first need to create an account. Please use the same email address used to place the order.

How do I update my shipping and/or billing information?

You can edit your subscription preferences at any time bylogging into your accountand accessing the subscription page.

See the key steps below for changing your shipping or billing information. You are always welcome to reach out to us directly via email at customercare@fitbiomics.com.

How to manage your subscription SHIPPING ADDRESS:

  1. Click the “Manage my subscription” option on the side bar
  2. Select "Address & payment details" on the right
  3. Select "Manage addresses" on the bottom
  4. You can either "Edit" your current address or "Add a new address"
  5. Ensure you click "Save address" once you enter all your information

How to manage your subscription BILLING ADDRESS or PAYMENT METHOD:

  1. Click the “Manage my subscription” option on the side bar
  2. Select "Address & payment details" on the right
  3. Select "Manage manage payment methods" on the bottom
  4. Select "Edit"
  5. Make sure click "Send edit payment link" and an email will be sent to the email address on your account

Why isn't my discount code working?

If your discount code is not working, first, make sure that the discount code that you are entering is spelled correctly (case sensitiive) as the one provided and that it has not expired. If you take a look in the email or the website banner where the discount was, you should be able to find when the promotion ends.

For all additional questions related to discount codes and promotions please email customercare@fitbiomics.com.

How does the 30-day satisfaction guarantee work?

We always want you to be 100% satisfied with each and every purchase—that’s why we have our 30 day satisfaction guarantee. Let us know if you do not like a product by contacting customercare@fitbiomics.com within 30 days of receiving your order, and we will be happy to give you a refund.

How can I reach a customer service FitBiomics team member?

For all questions, issues, comments, or general feedback, please contact customercare@fitbiomics.com and we will get back to you as soon as possible.

What is the return policy?

If you contact our customer service team at customercare@fitbiomics.com before you receive your order or before you open the external shipping box, then we can provide you with a return label. Unfortunately, we cannot accept returns of orders that were opened in any way.

Shipping

How much does shipping cost?

Standard shipping takes 4-6 days (via USPS or similar)
- Standard shipping in the Contiguous USA (domestic 49 states) is free
Standard shipping takes 5-7 days (via USPS or similar)
- Standard shipping to Hawaii or Alaska is $10.00 USD

Expedited shipping takes 2-3 days (via UPS or similar)
- Expedited shipping in the Continental USA (domestic 49 states) is $15.00 USD
Expedited shipping takes 3-5 days (via UPS or similar)
- Expedited shipping to Hawaii or Alaska is $25.00 USD

Do you ship outside of the United States?

Yes! We are excited to announce we have expanded our shipping options internationally.

Unfortunately, we do not have control over the import duties that are required. Shipping costs are automatically calculated at checkout for each specific country.

When will my probiotics be delivered?

Our orders are typically delivered within 5-7 business days. Orders submitted before 12:00 pm EST are processed the same day, otherwise the next business day. Orders placed on a weekend or national holiday are processed the following business day.

Once orders are processed, delivery will be made in 4-6 business days depending on your location for standard shipping and 2-3 days for expedited shipping.

How can I track my shipment?

Every order has a confirmation shipping email with your tracking information. Please refer to this for tracking your shipment. If you can not find this email or still have not received your order, please contact us at customercare@fitbiomics.com to have us further investigate the status of your order shipment.

What if my package and/or capsules are damaged?

If you receive damaged or defective product, do not consume. Please notify us immediately by contacting customercare@fitbiomics.com. We will need for you to share any details you have on your order, including lot code/expiration date from your box and pictures of the issue. We will issue you a refund or replacement and have you complete this damaged goods form.

How does the heat during shipping affect the effectiveness of your products?

Our products are designed to withstand a few days of high heat, taking into account various factors during manufacturing and shipping.

Our products are packed in acid-resistant delayed-release capsules, allowing the probiotics to survive the harsh environment of your stomach and reach the intestines, where they can be effective. These capsules can also endure a few days in transit. Additionally, each capsule is individually packed in alu-alu blister packaging, which provides a barrier against moisture and oxygen and resists thermal damage.

We are confident that your products will remain completely effective. However, please contact us at customercare@fitbiomics.com if you have any concerns.

Athletes & Affiliates

What are the benefits to being part of the Nella Nation?

As a part of Nella Nation you will have first access to cutting edge technology and science, as well as opportunities to participate in product launches, affiliate programs, special events, webinars, science symposiums, and additional events and activations. Most importantly, since our mantra is to work with elite phenotypes, your a part of a group that is constantly decoding and recoding what makes you unique, which in turn keeps all of us on the cusp of innovation.

What is the difference between a Nella Athlete vs Affiliate?

A Nella Athlete can be an Affiliate, but not all Affiliates can be a Nella Athlete. For example, you may love Nella, and we would love for you to share with the world how Nella has helped you so that others can benefit from Nella. As an affiliate, you will receive a commision for every new Nella customer you bring in. Our Nella Athletes, however, are considered elite in their sport / specialty and support our Research & Discovery platform.